Why the voice provider is important for Cybersecurity?

Your wholesale provider should be your ally against fraud.

Voice over IP has revolutionized the market. For Billy, Vice President of US Matrix, the revolution in this market is constant, and choosing a provider with knowledge and innovation is essential. "The US Matrix team started in 1999. At the time, the focus was on callback, then calling cards, then corporate IP telephony and IPBX, to wholesale services, serving large operators and reinventing itself with each new service created, whether it be DID, anti-fraud, SIP trunking, and more recently CpaaS services."

Voice call services remain extremely necessary as a touchpoint for customer journeys. Some customers prefer to interact through a more personal channel, while others need urgent attention, and the feeling of having somebody with them will positively impact their experience. Furthermore, there are real-time transactions, operations, or validations where voice remains the quickest and cheapest channel.

However, as businesses increasingly rely on voice calls to engage with customers, they also become a target for malicious actors. This vulnerability exposes them to various forms of fraud that tarnish the customer experience and have severe financial repercussions. When it comes to greedy wholesale providers, the most common frauds are:

• Artificially inflated traffic
• Fake answers
• Call stretching
• Call hijacking.

When choosing the best voice provider for your calls, consider whether they offer different products and services, such as International Toll-Free, International Long-Distance, and hard-to-reach destinations.

With our anti-fraud solution, our customers can expect a comprehensive monitoring and security solution that actively tracks, alerts, limits, and blocks potential threats.

Our clients receive timely alerts via email, SMS, or even voice notifications customized for their designated contacts. Our product prevents fraud and eliminates the need for post-CDR analysis, improving operations and helping reduce costs.

Currently, US Matrix has 350 active connections, which shows its extensive knowledge of the legislation in each location and the quality of delivery.

For Billy, it's essential to have a complete provider to navigate multiple means of communication and connection. "We're looking to create a new ecosystem, whether for operators, aggregators, or even B2B customers, who will seek connectivity for a wide range of solutions, from temporary internet connectivity via data roaming to IoT and M2M services and solutions." He says this ecosystem will significantly reduce the cost of access to mobile data networks and connectivity globally.

Contact USMatrix today and safely connect your business with your customers worldwide.